With the development of economy, the regional restriction of economy is getting smaller and smaller, the development of economic globalization is more and more obvious. The economic globalization brings economic development opportunities to all countries, meanwhile, the international competition is more and more intense. How to get the same product in the competitive advantage, the role of after-sales service is particularly important. We would see how to improve the quality of international trade after-sales service, the maximum allow customer satisfaction, improve the company’s economic efficiency.
After-sales service is the production enterprises, distributors of products (or services) sold to consumers, to provide consumers with a range of services. After-sales service is an important part of the entire service strategy, but also the enterprise’s weak point. For enterprises, after-sales service is not only an important strategic significance, but also has direct economic benefits. After-sales service there is a very high profits in trading services, some manufacturers for the field of after-sales service amazing profits and cheering.
No matter what the product is, the corresponding after-sales service work of great significance, but also a complex systems engineering. It is an independent work, self-contained, need to be specially trained personnel to operate and operate; it is with the product design, planning, manufacturing, testing and other processes are inseparable.
As the rapid development of the global economy, leading to the entire planet as a “global village”, any country’s trouble, will be directly recognized by the outside world, and related parties have an impact. But different countries and regions, but also the objective existence of different political, economic, cultural and customs differences. These external objective hard and soft conditions, the inevitable after-sales service in the corresponding region have a profound impact.
According to the specific circumstances of the countries and regions, the main factors affecting the establishment and normal operation of the international after-sales service system are divided into hard and soft conditions. Rigid conditions include the quality of products and after-sales service on-site hard conditions (such as workshops, equipment, plant, etc.). Soft conditions include the political environment of the region, economic environment, cultural environment, customs and habits.